Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do Huntooler.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - TRACK MY ORDER
Q: How long does it take for an order to arrive?
A: Once shipped, your order will arrive within 5 to 15 business days for United States, Canada.
Other countries can take up to 2 business weeks or longer, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Note: Huntooler will not be held liable to misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
You can reach out to our customer support desk at email@example.com to ask questions anytime.